FAQ's
Frequently Asked Questions (FAQs)
Product
Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced directly from trusted manufacturers and authorized distributors.
Q: Do you offer any discounts or promotions?
A: Yes, we regularly offer promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on current deals.
Q: Do you offer customization options for your products?
A: Some of our products do offer customization. Please check the product description or contact customer support for more information on availability.
Q: What is the quality of your products like?
A: We prioritize high-quality materials and craftsmanship. Every product undergoes a strict quality control process to ensure you receive the best.
Q: How do I determine my size for your products?
A: We provide a detailed size guide on each product page. If you’re unsure, feel free to reach out to our support team for personalized assistance.
Shipping
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Shipping options and costs will be calculated at checkout based on your location.
Q: Where can I find the estimated delivery time?
A: Estimated delivery times are shown during checkout and also included in your order confirmation email.
Q: Can I change my shipping address after placing an order?
A: If your order hasn’t shipped yet, we can usually update the address. Please contact our support team as soon as possible.
Q: Do you deliver to P.O. boxes?
A: In most cases, yes. However, some shipping carriers may have restrictions. If you're unsure, please contact us before placing your order.
Returns
Q: Can I cancel my order after it has been placed?
A: You may cancel your order within a short window after placing it. Please contact us immediately to check if cancellation is still possible.
Q: What is your return policy?
A: We accept returns within [X] days of delivery, provided the item is unused and in its original condition. Please refer to our Return Policy page for full details.
Q: How do I initiate a return?
A: To start a return, visit our Returns Center or contact our support team with your order number and reason for return.
Q: What should I do if my item is damaged or incorrect?
A: We're sorry for the inconvenience! Please contact us within 48 hours of receiving your order with photos and your order number so we can resolve the issue promptly.
Q: When will I receive my refund for a returned item?
A: Refunds are typically processed within 5–10 business days after we receive your return. You’ll receive a confirmation once the refund is issued.
Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.
Q: Is it safe to enter my payment information on your website?
A: Absolutely. Our website uses SSL encryption and follows industry standards to protect your data and ensure secure transactions.
Q: When will my credit/debit card be charged for my order?
A: Your card will be charged at the time of purchase. You will receive a confirmation email once your payment is processed.
Q: Do you offer installment payment options or payment plans?
A: Yes, we partner with select payment providers to offer installment options. Available plans will be displayed during checkout if eligible.